At Mewa Darbar, we are committed to delivering quality dry fruits and food products to our customers in safe and secure packaging. Because our products are food items and are subject to hygiene and food-safety considerations, certain restrictions apply to returns and refunds.

This policy distinguishes between rights and remedies that may be mandatory under applicable law and additional remedies that Mewa Darbar may offer at its discretion. Nothing in this policy limits, excludes, or overrides any mandatory consumer rights, protections, or remedies available under applicable Indian consumer-protection, food-safety, e-commerce, or other laws and regulations. To the extent of any inconsistency, those laws prevail.

1. Non-Returnable Products

Due to the nature of food products, opened, used, consumed, or partially consumed products are not eligible for return or refund, except where a return, refund, replacement, or other remedy is required by applicable law. Once a food product has been opened or its packaging/seal has been tampered with, we cannot accept it back for resale due to food-safety and hygiene requirements, subject to any mandatory rights or remedies available under applicable law. We therefore request customers to check the package and product condition before opening or consuming it.

2. Damaged, Tampered or Incorrect Orders

If you receive an order that is:

– Damaged during transit

– Tampered with or has a visibly broken seal

– Different from the product you ordered

– Missing one or more items

– Received in a condition that appears unsafe or unsuitable for consumption

please contact our Customer Support Team as soon as possible after delivery. Any time period we request for reporting an issue is intended to assist with investigation and does not restrict any longer period or right available under applicable law.

To help us investigate the issue, you may be asked to provide:

– Order ID

– Photographs/videos of the outer package

– Photographs/videos of the product and packaging

– Details describing the issue

– Any other information reasonably required by our support team

3. Do Not Return Products Without Approval

Please do not ship or return any product to Mewa Darbar without prior confirmation from our Customer Support Team, unless applicable law or a competent authority requires otherwise.

If a return is approved, our team will provide you with the appropriate return instructions.

Products returned without prior authorization may not be accepted where permitted by applicable law. This administrative requirement does not prevent or limit any mandatory consumer right or remedy.

4. Refunds and Replacements

After reviewing your request and the supporting information, Mewa Darbar may, where appropriate and where not otherwise required by law, offer:

– A replacement of the affected product;

– A refund of the eligible amount; or

– Another appropriate resolution based on the circumstances.

These remedies are discretionary unless a particular remedy is required under applicable law. Where applicable law grants a consumer a mandatory refund, replacement, repair, compensation, cancellation, or other remedy, Mewa Darbar will provide the remedy required by law.

The final resolution will depend on the nature of the issue, the available evidence, product condition, and applicable laws and regulations. Approved refunds will generally be processed to the original payment method used for the order. The time taken for the amount to reflect in your account may depend on your bank, payment gateway, or other payment service provider, subject to any timelines prescribed by applicable law.

5. Change of Mind / Incorrect Order by Customer

Returns or refunds may not be available merely because a customer has changed their mind, ordered the wrong product, or no longer requires the product, particularly where the product has been opened or delivered in accordance with the order, unless applicable law provides otherwise. Customers are encouraged to carefully verify the product, quantity, and delivery details before placing an order.

6. Delivery Refusal

If an order is refused or rejected at the time of delivery without a valid reason relating to damage, tampering, or an incorrect shipment, the order may be treated in accordance with our applicable cancellation and refund terms, subject to any mandatory rights or remedies available under applicable law. Additional shipping, return, or other charges may apply where permitted by applicable law.

7. Customer Support

If you experience any issue with your order, please contact the Mewa Darbar Customer Support Team with your Order ID and relevant details. Our team will review your request and communicate the appropriate next steps. 

Important: This policy does not limit or exclude any mandatory rights or remedies available to consumers under applicable Indian consumer-protection, food-safety, e-commerce, or other laws and regulations. Those laws prevail over this policy to the extent of any inconsistency. Any remedy described in this policy as discretionary is additional to, and not a substitute for, mandatory legal rights.

Mewa Darbar

Quality • Safety • Trust

We appreciate your understanding and cooperation in helping us maintain the highest standards of food safety and customer service.